Política de Privacidad

# PRIVACY POLICY
CHEVECASA PLATFORM

Last update: [Date]

1. INTRODUCTION

At CheveCasa we value and respect your privacy. This Privacy Policy explains how we collect, use, protect and share your personal information when you use our real estate services platform.

IMPORTANT: By using CheveCasa, you agree to the practices described in this policy.

2. INFORMATION WE COLLECT

We gather personal information from you when you utilize our offerings, digital platforms (such as websites or applications), or interact with us in other ways. Additionally, we may procure personal data regarding you from our business associates, entities that process payments, providers of services, and other independent parties who accumulate personal data on our behalf. This collected information include (but is not limited to):
Full name, Identification number (card), Email address, Telephone number, Physical address, Profile photo, Company information (if applicable), Search preferences, Verification information, Property details, Photographs, Geographic location, Related documents, Transaction history, Navigation data, Pages visited, Session time, User preferences, Search history, IP address, Type of browser, Operating system, Device data, Cookies and similar technologies,Payment Information,Inquiries and Communications,Feedback Information, amoung others.

In addition to the personal data collected above, we may also collect personal data from:
We collect personal data from publicly available sources. This includes information on social media sites or other online locations, as well as data from public record databases like government files or publicly available websites. We will use this data to conduct market research, confirm your identity, prevent fraud, marketing efforts and make our services better, amoung others.
Third-Party Information Entities: From time to time, we might procure information from various third-party information entities. For example, we could secure refined contact information from such entities to facilitate renewed communication with you.
External Partners: Our vendors (such as entities handling payments and those providing marketing) gather personal data and frequently disclose some or all of this information to us. For instance, we get personal data from payment processors to verify that an individual's payment for our services was successful. We employ this data to satisfy our legal duties, to observe activity for the purpose of identifying and delivering promotions and offers to you, to thwart fraud, to safeguard our entitlements and the rights of other parties, to guide our promotional and advertising efforts, and to assist in providing and bettering our offerings.
Site and Activity Guests: We gather individual information concerning persons who attend our physical locations and organized functions.

3. HOW WE USE YOUR INFORMATION

We use your information for severalthings,amoug them: Facilitate property searches, Connect buyers and sellers, Process transactions, Provide customer support, Personalize the experience, Send service notifications, Answer queries, Report updates, Direct marketing, Analyze usage patterns, Develop new functionalities, Market research, Platform optimization, Prevent fraud, Verify identity, Comply with legal obligations, Protect rights and security

4. SHARE INFORMATION

We may share your information (including but ot limited to: Contact information,Details of published properties, Public profile information) with (including but not limited to:) Payment processors, Hosting services, Analysis tools, Communication services, Competent authorities, Judicial processes, Official investigations , Corporate Transfers (for example in the the case of merger, acquisition or sale)

Amoung the way we disclose you data there is:
Business Collaborators: To facilitate the services you request, we may share your personal data with our business collaborators, such as real estate professionals (including brokers, agents, builders, and property managers), at your direction. The contact information you provide, as well as your search histories and insights gleaned from those histories, are typically included. The exact type of data shared will vary based on the specific business partner’s function and the nature of your interaction with our services. For example, should you submit a request to schedule a home tour, contact an agent, or other similar requests, we may disclose your contact information and additional content provided (such as your name, email, and phone number), along with the history of your home or other property searches (including those you saved or liked), to a real estate expert so they can effectively assist with and respond to your needs.
Promotional and Marketing Collaborators: We collaborate with and disclose your personal data (including contact and profile details, distinct device identifiers, and inferences) to our marketing partners. These partners consist of advertising networks, social media platforms, and marketing communication vendors. This sharing is done to notify you about our goods and services and to promote our products and services directly to you. Furthermore, we reserve the right to share compiled demographic data with external parties interested in placing advertisements on our online offerings; this is to help them understand the demographic they will be reaching. Crucially, this aggregated information is not formulated to pinpoint any specific individual.
Contracted Entities: All types of personal data outlined in this document are shared by us with third-party service providers and vendors who carry out tasks on our behalf or for us. Examples of these tasks may include: providing email or mailing services, facilitating our marketing efforts, customer support, product fulfillment, processing payments, photo sharing, data enhancement and processing, fraud prevention, web hosting, analytic services, or other online features. By contract, we prohibit these service providers from collecting, utilizing, or disseminating personal data for any purpose outside of the agreed-upon services they perform for us.
Facilitation of Business Needs: Third parties who deliver and uphold essential operational support—like legal, accounting, and tax services—receive personal data from us. This data encompasses all categories. We contractually restrict these parties, preventing them from collecting, utilizing, or disclosing personal data for any purpose aside from completing the stipulated services on our behalf.
Restructuring or Business Events: Your personal data (encompassing all categories detailed) may be disclosed to an outside party in connection with, during the negotiation of, or as an asset in a corporate business transaction. Such transactions could include a merger, acquisition, joint venture, or the financing or sale of our assets. We may take part in or be involved with any of these corporate events. Additionally, personal data might also be revealed in the case of bankruptcy, insolvency, or the appointment of a receiver.
Compliance with Law and Protection of Rights: We may reveal your personal data (which encompasses all categories detailed) to external parties, like law enforcement agencies and legal counsel, for the following reasons: In relation to the assertion, exercise, or safeguarding of legal actions or claims; To adhere to laws and official rules, or to address valid legal requests and processes such as a search warrant or subpoena;, To defend the assets and entitlements belonging to us and the assets and entitlements of our clients, representatives, and others, which includes enforcing our terms of use, agreements, and official notices;, To identify, restrict, or stop deceitful activity (fraud);, To diminish financial risk and recover outstanding sums due to us;, To ensure the health and welfare of ourselves, our clients, or any individual; or, As otherwise necessitated by relevant legal mandates., You can discover further particulars about the processes we follow for these kinds of disclosures at this location.
As Directed or Agreed Upon: Subject to your explicit consent or instruction, we reserve the right to disclose your personal data to specific additional third parties or make it publicly available. Any information you contribute, such as a comment or review on our website or a comment on our social media channels, may be presented publicly online for viewing by others.

5. Cookies and Third-Party Tracking and Interest-Based Advertising

We may engage in advertising based on user interests and utilize external promotional enterprises to present tailored advertisements to you derived from your past online activity. We might allow third-party digital advertising platforms, social media entities, and other external service providers to gather details about your usage of our digital properties, including our mobile applications, over time. This permits them to run or display advertisements on our services, on other applications, websites, or services you may utilize, and on other hardware you possess.
Typically, though not universally, the data employed for this interest-based advertising is accumulated through monitoring mechanisms. These are called, collectively, “tracking technologies,” and include items like web beacons or pixels, cookies, mobile SDKs, embedded scripts, location-identifying tools, and comparable techniques. These tools recognize the device you are using and collect various information, such as browser type, clickstream data, device ID or AdID, the specific time and date you accessed the site, geolocation, and other such details.
We are permitted to share a common account identifier (e.g., a user ID or email address) or hashed information with our third-party advertising associates to assist in identifying you across multiple devices. Our external partners and we may leverage this data to ensure the advertisements you encounter online are more pertinent to your preferences. This data is also used to furnish services related to advertising, such as reporting, attribution, market analysis, and analytical data.
We, or our external partners, may link your various pieces of hardware so that content viewed on one device can lead to the presentation of relevant advertisements on a separate device. We may share a common account identifier (such as a user ID or hashed email address) or collaborate with third-party associates who use statistical modeling tools or tracking technologies to determine whether two or more devices belong to a single individual or household. Our partners and we can use this cross-device connection to deliver interest-based advertisements and other personalized content to you across all your devices (this includes improving your user experience), to conduct analytics, and to measure the success of our advertising campaigns.

6. INTERNATIONAL TRANSFERS

Some of our suppliers may be located in other countries.

7. MINORS

Our services are aimed at over 18 years of age. We do not intentionally collect information from minors.

8. CHANGES TO THIS POLICY

We may update this policy periodically, significant changes can occur, continued use implies acceptance of changes.

9. MARKETING & COMMUNICATIONS

Service Communications are mandatory for active users, They include important updates, You cannot choose not to receive them

10. SOCIAL NETWORKS

If you connect social media accounts, we may access public information based on your privacy settings on those platforms.

11. CONTACT & COMPLAINTS

You can lodge complaints with the competent data protection authority.
- Email: [email protected]

16. CONSENT

By registering and using CheveCasa, you:

• ✅ Confirm that you have read this policy
• ✅ Understand how we process your data
• ✅ Consent to the treatment described
• ✅ You agree to receive necessary communications

This policy supplements our General Conditions of Use and does not replace them.

For any privacy questions, please do not hesitate to contact us.